• Shipping & Returns

    Payment Terms

    Terms on all open accounts with approved credit are net 15 days, Visa, MasterCard, check and cash.

    Pricing

    Minimum order, $25.00 net. $10.00 processing charge for orders under minimum. No discounts for orders under $25.00 net. All prices are F.O.B. Skokie, Illinois. All prices are subject to change without notice.

    Finance Charges

    A 1-1/2% per month service charge on any past due invoice amounts over 15 days. We reserve the right to hold all orders on past due accounts.

    Orders

    Orders are accepted via phone, e-mail, fax, and online at www.superiorknife.com. We are not responsible for verbal misunderstandings or mistakes.

    Back Orders

    Back orders will be shipped unless specified by customer and freight will be responsibility of customer.

    Shipping

    We feature same day service on most orders. Unless specific instructions are shown on your order, shipments will be sent the quickest, most economical way. To serve you better, we ship via UPS whenever possible.

    Returns

    No returns without written authorization. Returns must be sent to us prepaid freight. Returns must be made within 30 days, must be accompanied with original invoice and return authorization and are subject to inspection and acceptance. Authorized returns will be subject to 20% restocking fee or $25.00 whichever is greater. Special order items may not be returned.

    Damages & Shortages

    Inspect shipments immediately. All shortages must be reported to Superior Knife within 48 hours. If loss or damage is discovered and P.O.D. is not signed short, notify the carrier immediately. Without Proof of Delivery signed short, claims will not be honored. Any claim must include an inspection report along with the paid freight bill. If damaged merchandise is to be returned, an authorization number will be issued by Superior Knife. The return authorization number must appear on all returned cartons.

    Disclaimer

    Case packs, specifications, terms or conditions of sale are subject to change without notice, and any errors found are subject to correction.

    Proprietary Rights

    The Superior Knife, Inc. logo, as well as other marks, trade names, trademarks and logos in this website are the properties of their respective owners.

    © Superior Knife, Inc. 2009. All Rights Reserved.

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